FAQs

Q: Can I contact Support?

A: If you have a valid annual maintenance & support (ams) contract then you can contact the Technical Support department via phone or email at your convenience here. If you do not have a valid contract with us the business that purchased the software package will need to purchase an annual maintenance contract. Please note we do not offer an option to pay for support by the hour.

Q: What Phone Systems does the software work with?

A: We are capable of capturing SMDR from the majority of phone systems currently on the market. If we don’t currently have an interface we can create one on request for a new customer or an existing customer who has a valid maintenance contract. However there are phone systems we can get more than just SMDR out of (for example live call statistics) and they are:

Panasonic

ShoreTel

Avaya (IP Office)

Q: When I try to run an application I get a message “Bad or invalid license”. How do I fix this?

A: The solution to this issue depends on the situation. If you are a customer who has previously requested and installed a permanent license please contact our Technical Support department via phone or email. If you are a customer who has only recently purchased the software it means the supplied temporary license (valid for 45 days) has expired and you need to request a permanent license through the invalid license dialog (where you got the initial error message from).

If you are a Dealer or Distributor please contact our Technical Support department via phone or email. Contact us.

Q: I try to run an application and I get a login screen but I don’t have any user details.

A: The default administrative Login Name and Password is Admin (both fields are case sensitive). If this does not work please contact your system administrator and they will supply you with login credentials.