Annual Maintenance & Support (AMS)

Having the CommSoft RMS portfolio for your business is the important first step to establishing a successful telecommunications platform. To ensure the ongoing management maintenance of the platform is of the highest quality it is important to also invest in an Annual Maintenance and Support (AMS) contract. CommSoft RMS has a reputation for superior service, having already provided 16 years of technical support to many businesses just like yours.

An AMS contract will help ensure you gain maximum exposure around ways to optimise the return on your CommSoft RMS software investment. Under the contract, CommSoft RMS is committed to providing you with accurate and responsive support. Such a contract is required if you do wish to have access to technical support.

What does an Annual Maintenance & Support (AMS) Contract Include?

On-Line Help Desk

All customers who register for AMS are issued with a secure and unique login to our On-line Help Desk. This is easily accessed through the homepage of this website.

This personalized login allows you to:
- Add or log a help ticket;
- View past help tickets;
- Search for previous invoices;
- Purchase additional call accounting software;
- Access manuals for further guidance or assistance;
- Read our Frequently Asked Question’s (FAQ’s) to troubleshoot a problem you may be experiencing.

Telephone Support

All customers who register for AMS may call and speak to a support agent.

Our operating hours are: Monday through Friday (excluding holidays)
8.30am to 6:00pm Eastern Standard Time (EST)

We’re happy to assist however we can, however we strongly advise that were an issue to arise it should be logged online through out ‘help ticket’ system. Help tickets are distributed within the support department in order to resolve issues as quickly as possible.

Software Version Updates and Upgrades

All customers who register for AMS have the privilege of receiving unlimited software product updates and version upgrades at no additional cost.

Rate & Area Code Updates

All customers who register for AMS have access to receive Quarterly Rate and Area Code Updates at no additional cost. This provides your business with an updated list of telephone numbers and area codes in your area. The benefit of this service ensures you are always aware of new Telephone Rates so you can cost calls correctly. Customers will also receive the latest Telephone Number List with every new call accounting software purchase.

Frequently Asked Questions (FAQ’s)

All customers who register for AMS will have access to a list of FAQ’s in order to help find an answer to an existing issue without the need to call support. Customers are encouraged to post their own FAQ so that we may add it to our troubleshooting list.

To learn more please contact us with any question you may have and we’ll be in touch as soon as we can.

• FAQs