CommsOffice Voice

Unrivalled voice recording and reporting features available all in the one package. CommsOffice Voice can be run on all versions of CommsOffice and is ideals for any business that wants a dependable and highly integrated telephony system.

Being able to rely on a system to be accountable for consistent call recording and quality data storage is more important than many businesses realise. CommsOffice Voice is a wise investment that is available

Benefits

• • Protect your business and help resolve disputes
  • Voice recording ensures you take responsibility for calls you make and receive
  • Protect your business from disputes by recording evidence
  • Enhance security by detecting and deterring potential breaches
  • Protect your staff from inappropriate calls
  • Meet statutory or regulatory requirements with comprehensive voice record keeping

Voice Recorder

Channels and Calls View

Complete Call Lists

Unique Call Management Reporting

• • Ensures voice recordings are easily recoverable with an audit trail
  • Unlimited client licenses for search and playback
  • Overlay information in logging systems with the voice recording to ensure it can be recovered in an efficient manner if required
  • Easily associate voice records with relevant electronic records
  • Understand call behaviour to ensure you have the right system in place to avoid call abandonment

Invest in training

• • Record calls to help refine customer service delivery
  • Improve employee performance to help increase customer satisfaction levels
  • Develop coaching with examples of high and low quality calls

Enhance Success of Inbound and Outbound Call Scripting and Marketing

• • Develop qualitative reporting to learn about your customers and their responses to marketing campaigns
  • Sample calls in real time to assess the impact of scripting
  • Assess effectiveness of on-screen prompts in real time at each stage of the sales process