CommsOffice Pro

An innovative telephony management and reporting solution that integrates a multitude of live statistics and provides a thorough overview of your business’ call program.

How CommsOffice Pro can add value to your business

CommsOffice Pro offers all the features of CommsOffice Express PLUS

Provides information on live Automatic Call Distribution (ACD)

Graphic reporting of Automatic Call Distribution

CommsOffice Pro is a sound investment for virtually any organisation, whatever your industry. If you want to track sales teams, support environments or contact centre agents, monitor employee’s telephone use, control costs or predict peak times, CommsOffice Pro does all of these things and more.

Automatic Call Distribution Wallboard View

Easy to read scrolling Desktop Wallboard

CommsOffice Pro is ideal for contact centres but any type of business can use CommsOffice Pro, if you have a telephone system in the building, then you should be monitoring usage.

Provides ACD visual and audio Instant Alerts

CommsOffice Pro can be used in a wide variety of departments within any organization. CommsOffice Pro features full call management software, live ACD call statistics and a scrolling ‘ticker-tape-’ agent view for monitoring a group of agents in a call or contact centre.

CommsOffice Pro features:

• • A comprehensive set of reports to monitor individual agent and group performance.
  • Access to unlimited client licenses so the application is available on multiple client PC’s.
  • Simple to use interface with the ability to personalise how information is displayed to you.
  • Live call statistics
  • delivers real time information on groups, agents, and their performance
  • view live calls in progress, duration of calls and average ring times, auto attendant statistics and agent logging information
  • scrolling ‘tickertape’ view for monitoring a group or multiple groups of agents
  • a feature that runs on your screen, no matter what application you’re working in
  • fully customisable views by agent, group or queue
  • agent statistics may be displayed in presentation mode or on client PC’s
  • With ACD alarms highlight when queues are too long or when calls are abandoned
  • Fraud prevention to highlight system abuse
  • General ‘threshold alarms’ can be automatically activated when pre set levels are exceeded

Why choose CommsOffice Pro?

CommsOffice Pro is ideal for any business that requires comprehensive reporting in real time. It is designed for an expanding business so it can manage and support you over time, and can be run as a multi site. Some system requirements are necessary to implement this solution, so contact us to check your business is compatible.