CommsOffice Express

A simple to use telephony management and reporting solution that gives your business the information it needs to optimise performance and minimise expenses.

How CommsOffice Express can add value to your business

Call Detail Statistics for a Given Time Period

CommsOffice helps you make informed decisions

CommsOffice Express is a telephony management and reporting solution that gives companies the ability to track and control usage throughout their organisation. Extensions, trunks, groups of extensions and departments can be monitored and reported on, helping you make accurate decisions about requirements for your business.

Extension Call Reporting

Daily Call Records

CommsOffice ensures greater visibility over staffing

CommsOffice Express is an innovative call management solution which gives you a wide range of reports and a ‘Today’ screen view of telephony activity in your organization. CommsOffice Express gives you the power to take complete control of your call performance and not only allows you to monitor how your system is being used, but also how cost-effective it is for your business. The software can analyse the data it takes from your business systems reviewing individual departments, lines, extensions and every call.

CommsOffice improves customer satisfaction & allows you to set responsibilities

CommsOffice is a modular range designed to grow with your business. CommSoft offer easy to upgrade paths to CommsOffice Pro, Voice, CTI, FrontDesk and PA Operator Console modules available.

CommsOffice Express features:

• • ‘Today’ screen view of your call statistics.
  • Intuitive ‘menu’ driven interface with ‘drag and drop’ functionality, similar to MS OutlookTM look and feel.
  • Compatible with all makes and models of telephone systems.
  • Able to assign cost centres by department
  • Provides accountability for outgoing calls
  • Allows monitoring of extensions, trunks, groups, departments – and individual lines
  • Provides accurate statistics on call queues to provide support when needed
  • Can view incoming calls missed
  • Allows supervision of calls

Why choose CommsOffice Express?

CommsOffice Express is ideal for any business that requires a simple but thorough view of its call statistics. It provides accurate data to help monitor performance, analyse trends and make informed decisions.