CommsOffice Express

A simple to use telephony management and reporting solution that gives your business the information it needs to optimise performance and minimise expenses.

How CommsOffice Express can add value to your business

Call Detail Statistics for a Given Time Period

Make informed decisions
- view call statistics and analyse trends
- track call costs
- see abuse and misuse of telephone system
- access to view data remotely and securely if required

Extension Call Reporting

Daily Call Records

Ensure greater visibility over Staffing

- monitor incoming call volumes to better forecast staffing levels
- easily identify peak call periods

Improve customer satisfaction

- accurate statistics on call queues to provide support when needed
- close view on incoming calls missed
- supervision of calls made

Set Responsibilities

- assign cost centres by department
- develop accountability for outgoing calls
- monitor extensions, trunks, groups, departments – even individual lines

CommsOffice Express features:
- This solution provides you with a ‘today’ screen view of your call statistics.
- It offers an intuitive ‘menu’ driven interface with ‘drag and drop’ functionality, similar to MS OutlookTM look and feel.
- It is compatible with all makes and models of telephone systems.
- CommsOffice Express is designed so that it is easy to upgrade and link to other CommSoft platforms.

Why choose CommsOffice Express?

CommsOffice Express is ideal for any business that requires a simple but thorough view of its call statistics. It provides accurate data to help monitor performance, analyse trends and make informed decisions.