CommsOffice CTI

A Computer Telegraphy Integration (CTI) system designed to personalise the call experience with clients and improve communication efficiency.

CommsOffice CTI is can be run on all versions of CommsOffice and is ideals for any business that uses a PC and telephone system.

Clients Perspective of CTI

Features

Personalised Service
- customer information is available to view when making and receiving calls
- can combine information from multiple telephony systems and business databases
- build a relationship sooner with the customer
- personalised interaction improves customer experience

Improves Call Efficiency
- identifying the call recipient prior to answering significantly improves call length
- see who is calling before answering
- call resolution reached easier as customer history is made available at the time of the call
- manual data searches are unnecessary so less time is wasted
- users can manage and prioritise calls and have a visual status of other CTI clients

Desktop Alerts

Enhance User and Agent Productivity with Special Telephony Functions

Screen Pop:
Calling Line Identification (CLI) is deployed so customer information and details appears as the call is made.

Screen dialling:
Reduce complexity and makes calls be highlighting and copying across any number from
your database, Microsoft Office or Windows application.

Progressive/predicted dialling:
Define call lists to be automatically dialled by individual or agent extensions (only available
when additional licensing is purchased).

Feature-rich screen:
Display that increases user productivity, visibility and call-handling capabilities

Minimise costs:
Business and contact centres can handle more calls with fewer staff
Can be seamlessly integrated with Microsoft Office and other CRM applications

Compatible:
Panasonic KX-TDA, KX-TDE and NCP systems