CommsOffice Campaign

Used in conjunction with CommSoft CTI, CommsOffice Campaign makes marketing and sales smarter for your business.

Single Sales Campaigns

Establish single or multiple outgoing sales campaigns
- campaigns can be written with a ‘date effective’ contained
- include extensions and numbers to be automatically dialled
- create performance times to customers may be dialled at a pace determined by the administrator
- extensions assigned to Sales campaigns may be assigned to a specific Sales ‘ACD group’ and all outgoing traffic can be associated with that group
- system allows for automatic pauses and skips extension that busy or on a break
- ability to suspend and reactivate call leads at any time

A Flexible Range of Statistical Outputs

Clever analytics to enhance future campaigns
- campaign statistics are recorded separately to overall call statistics to enable true visibility of results
- flag specific call numbers with outcome results
- enable call numbers to be blocked from future contact if requested or required
- be able to reuse campaign numbers, import numbers from existing campaigns or similar sources (e.g. CSV files, ODBC compliant databases)

‘Automatic Customer call back’ will soon be available to allow a user, waiting in a queue, to select an option that will allow the system to automatically call them back rather than sitting on hold.

Initially the system will require the user to have CLI/CLID enabled on their telephone to enable the automatic call back however the application will be quickly expanded to allow the user to enter an alternative contact number.