CommsOffice
CommsOffice Product Suite
Take control of your Communications Platform
Did you know? Second only to salary payments, the average business’ expenditure on communications is its largest ongoing office expense. These costs are typically not monitored, are difficult to control, and have an unrelenting ability to continually increase.
Our CommsOffice product suite is part of the CommSoft RMS collaboration, and is the ideal Telephony Management and Reporting Solution, giving your business the ability to track and control telephone usage internally.
Specifically, Call Center queue activity can be monitored with live Automatic Call Distribution (ACD) statistics to provide your business with access to transparent data and helping you to make informed decisions about your agent’s and group’s communications requirements.
We find that many businesses neglect their communications platform because they feel (a) that they have a lack of understanding of the product and are unaware what their expenditure is; (b) that as long as it is working that’s all that matters; (c) they’re powerless to managing costs and monitoring or maximising usage.
The questions that make a difference to your business
We invite you to talk to us about your business and how the CommsOffice product suite may better leverage success in your business’ day-to-day activities. We guarantee we can help make a positive difference to your communications platform and ask that you consider the following:
· How are communications costs incurred across the business?
· Which department or individual generates the most costs?
· Does your organisation use premium services more than necessary?
· How many non-business related calls are being made from your company everyday?
· Is your network carrier the most suited to your business needs?
· Is your Private Automated Branch Exchange (PABX) fed with the optimum number of lines?
· How many customer calls are unintentionally abandoned through communication faults?
· Do you receive customer complaints about unacceptable ring times?
· Are staff in your business dissatisfied with the technology currently used?
It’s important that you have a clear understanding of the above questions. If you don’t, that’s exactly what we’re here to help you with.
In essence, CommsOffice has a suite of available products that are designed to meet a specific business need. These are:
CommsOffice Console
CommsOffice CTI
CommsOffice FrontDesk
CommsOffice Express
CommsOffice Pro
CommsOffice Enterprise
CommsOffice Voice
CommsOffice Campaign
To find out more information about these offerings access the panel on the right of this page, or click the relevant link above. For more assistance call Intl toll free +800 767 00767.